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My Care: Assess, manage and mitigate infection risk and build stakeholder trust

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Managing risk requires a new approach in light of the current COVID-19 pandemic. Understanding how to respond to the new market challenges is critical. Consumers and employees need to trust that you have measures in place to ensure their safety. My Care provides independent assessment services to reassure your stakeholders that infection risk management is at the core of your business.

DNV GL’s proprietary My Care framework has been developed to support companies in assessing, managing and mitigating infection risk in their management systems, business processes and operations.  Whether you need to measure your system’s operational readiness or to understand its maturity and identify areas for further improvement, My Care assessments provide the necessary organisational insight and trust. 

The objective is to assure that the processes and policies which are implemented work effectively to safeguard people. To achieve this, a structured approach incorporating continual improvement and monitoring is advocated. The infection risk management landscape is evolving rapidly and thus the corresponding risk management approach should be dynamic including the following key steps:

  1. Assess your capabilities to manage and mitigate infection risk​;
  2. Adapting your processes and/or HSE policies to the post COVID-19 environment;
  3. Re-assuring your customers as a pre-requisite to re-opening business​;
  4. Connecting customers digitally to build trust;
  5. Adapting and improving, re-assessing and re-engaging​.

Benefits to your business

  • Ensuring legal and regulatory compliance;
  • Providing assurance to key stakeholders of your capability to manage risk;
  • Building a robust management system for rapid COVID-19 response and long-term business resilience;
  • Communicating to the market that you are operating a safe and secure business.

My Care solutions

The My Care methodology helps companies assess, manage and mitigate infection risks in their management systems, processes and operations. DNV GL can also support you with any training needs to ensure the effective implementation of new or adapted processes across your organisation. 

My Care includes three service offerings, relevant to companies across all types of industries:

  • Readiness assessment
    What: Verify that all infection prevention measures required to restart operations have been adopted and implemented.
    Who: All companies in any industry who want to understand their degree of compliance with relevant legislation best practices and to communicate performance to internal and external stakeholders. 
    Output: Assessment report outlining performance and improvements needed. Readiness statement for internal and external use. The “My Care – Infection Prevention Ready” digital trust mark for external communication
  • Maturity assessment
    What: Measure the maturity level of your processes and management systems’ incorporation of, and ability to, manage infection prevention and mitigation.
    Who: Organisations seeking to manage and evolve their infection risk capability maturity within their HSE systems.
    Output: Maturity profile for internal application and maturity level statement for external use. The “My Care – Infection Prevention Advanced” digital trust mark for external communication
  • Bespoke services
    What: Get a tailored customer programs based on the My Care methodology, which can include development or adaptation of protocol, training and assessment programs.
    Who: Ideal for larger organizations or networks looking to build on an existing framework or in need of a specific program to manage their operations.
    Output: Ad hoc specific protocol(s). Training and/or assessment programs.  Bespoke statement for internal and external use. Digital trust mark for external communication.
Verification by an independent third party provides insight into whether you have the right measures in place to keep people safe and brings transparency to your stakeholder communications.  All assessment statements are stored on our blockchain for added trust and integrity. Your message is effectively communicated to customers through the dedicated My Care trust mark. Display it in your online channels or physically on your premises. Customers can instantly access the validated statement for verification and use it in their decision making.

Contact us:

Need more information?

Yes, please

Already know what you are looking for?

Request for quote

Our customers

Infection Risk Management & My Care

Finnish company Viking Line completes DNV GL's My Care readiness assessment

Assessment covers seven vessels and six terminals

Genting Cruise Lines engages DNV GL for Certification in Infection Prevention (CIP-M)

Better prepare for COVID-19 and other emerging pathogens

FRS - First Spanish shipping line with My Care on its vessels

German transportation company specialising in passenger ferry and freight transportation

Color Line is the first company in Norway to be verified for systems related to handling infection risk

One of the largest cruise ferry lines operating on routes to and from Norway

ITC Hotels & DNV GL set a new benchmark in the hospitality industry

One of India's largest hotel chains

De Cecco has become the first agri-food company to adhere to the My Care methodology.

Italian manufacturer is the third largest producer of pasta in the world

Download the My Care flyer

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