DNVGL.com

National Disability Advocacy Program - NDAP

One of the few Certification Bodies working with FaHCSIA from the initial concept of the DSS standards, to the new NDAP standards, through to the new National Standards for Disability Services

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Matthew Holgate Matthew Holgate
Business Development Manager - Health & Human Services

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Overview of Scheme:

The standards and Key Performance Indicators are applicable for Advocacy Agencies funded under the National Disability Advocacy Program by DSS to provide Advocacy services for people with disability.  

Disability service providers provide direct support and care for people with an intellectual, physical, sensory or neurological disability and acquired brain injury.
 Advocacy agencies speak, act or write on behalf of disability service providers or their clients.

DSS funds all advocacy agencies under the NDAP to assist people with disabilities to overcome barriers (such as physical access, discriminatory attitudes, abuse and neglect) that impact on their daily life and their ability to participate in the community. 

There are six broad models of advocacy, these include:

  •  Systemic Advocacy
  • Individual Advocacy
  • Family Advocacy
  • Self Advocacy
  • Legal Advocacy
  • Citizen Advocacy

There are 11 Disability Advocacy standards and 24 Key Performance Indicators (KPIs)

DNV GL's Key Principals of Human Services

  • A Customer Focus
  • Business Leadership: Helping you and your business
  • Involvement of People
  • Process Approach
  • System Approach to Management
  • Continual Improvement
  • Factual Approach to Decision Making
  • Mutually Beneficial Supplier Relationship

Benefits To Your Business

  • Receive independent verification of your organisation’s Quality Management System – National Disability Advocacy Standard by our qualified and experienced Lead Auditors and Audit Trained Service Users
  • Replaces multiple audits by departmental audits against the supporting 101 standards that apply to non-employment agencies
  • Minimises duplications with other accountability and performance arrangements
  • Remains consistent with National Disability Services Quality Framework
  • Consumers will be offered information about the audit process and independent advocacy support to engage in the process, prior to any consent being obtained. Consumers shall be invited to participate in the whole audit process including opening and closing meetings
  • Participation by consumers in audits is at all times voluntary and shall be based on the principle of consent. Where possible, consent for file review and interview shall be in writing. Where consumer is uncertain to provide, independent advocate should determine appropriate level of involvement by the consumer. Where written consent is not obtained, records for the reason, and evidence supporting the assumption that consent was sought and has been obtained
  • If you wish to transfer your certification across to DNV GL, this process will be in accordance with IAF MD 2:2007
  • Consumers shall be invited to the opening and closing meetings of all audits (if appropriate)